We hope that you can find the answers to your questions in the Developer Portal. We will keep on adding and improving the content to help our customers have a single source of information for any integration or technical question or simply to understand how the shopreme ecosystem works.
If you have checked the articles and your question is still unanswered or you still need further help, you can contact our Support team through the shopreme Support Portal.
Please check help.shopreme.com and log in with your credentials. You will see the following view, where you can browse some articles that may answer some common questions, under “Learn more about”.
If your question is not answered by the available articles, you can click on “Need to raise a request? Contact us“.
Are you part of the team that is responsible for managing system deployments? You can submit your request to plan and schedule a new backend stage or production release, as well as any stage or production release for the vector or matrix apps. In short, a release for any system managed by shopreme.
Is something not working as expected? Please provide as many details as possible that can help us replicate the exact issue on our side. Our teams will be notified automatically to review the issue at the earliest. There is no need to manually notify the team through a different channel.
Choose this option if you have questions while working on your system integration or if you need more information on how a specific shopreme feature works. We can help you with instructions or further documentation to achieve your goals.
Choose this option to submit a new feature or functionality to be discussed with the integration and project management teams
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