We hope that you can find the answers to your questions in the Developer Portal. We will keep on adding and improving the content to help our customers have a single source of information for any integration or technical question or simply to understand how the shopreme ecosystem works.
If you have checked the articles and your question is still unanswered or you still need further help, you can contact our Support team through the shopreme Support Portal.
Please check help.shopreme.com and log in with your credentials. You will see the following view, where you can browse some articles that may answer some common questions, under “Learn more about”.
If your question is not answered by the available articles, you can click on “Need to raise a request? Contact us“.
Is something not working as expected? Please provide as many details as possible that can help us replicate the exact issue on our side. Our teams will be notified automatically to review the issue at the earliest. There is no need to manually notify the team via another channel.
Are you integrating your external system and use cases as a new shopreme customer? Choose this option to have an in-depth discussion with our project team. This is exclusive for projects that are not live in Production yet.
Choose this option if you have questions about how shopreme works or need help configuring a feature. We can help you with instructions or further documentation to achieve your goals.
Are you part of the team that is responsible for managing system deployments? You can submit your request to plan and schedule a new backend release for stage or production, as well as any other app managed by shopreme (smart cart, hand scanners, matrix SCO, vector Exit, Supervisor)
Choose this option to submit a new feature or functionality to be discussed with the integration and project management teams
shopreme © 2025
