Handheld Scanners
FAQ
In this guide, you can find some of the most common questions about Scan & Go using portable scanners, and how to guide users accordingly.
I scanned a product but I see "Product not found"
I scanned a product but the displayed price is not correct
I scanned a product but I see "Product not found"
I scanned a product but the displayed price is not correct
The portable device appears as "Offline" in the Management Console
I cannot unlock a device from the cradle
I want to pay but see an error "There was a problem calculating the price…"
The portable device screen is black
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