Overview

The shopreme backend supports many features that can be tweaked and customized for all retailers who have different store setups. The Global Settings page, then, includes different flags and values that can be customized to fit your specific needs.

In general, the features/functionalities that can be customized are:

• Age verification

• Spot check

• vector configuration

• matrix configuration

• Shopping sessions

• Products and pricing

• Digital receipt

• Payment

ℹ️ For security reasons, these settings can only be adjusted by contacting your shopreme integration consultant, as any modification would immediately affect the shopping experience in all stores.

Below, we will describe some of the most relevant or notable features that can be customized on the shopreme backend.

Age verification

• Age verification: Toggle age verification off and on entirely.

• Biometric self-verification: Toggle age caching via biometric self-verification off and on. This is only usable on the SDK (Scan & Go for Android and iOS), for devices that have a secure biometrics function (Fingerprint, FaceID, secure face recognition).

Spot check

• Store-level chance for Scan & Go spot checks: These values refer to the risk level that can be configured for each store in the Stores section.

• Prevention of spot checks on first-time purchases: This may be beneficial for first-time shoppers, to ease their experience with Scan & Go for the first time. Naturally, this is not communicated to shoppers.

• Discount stickers: Spot check chance: These values set the count of discount stickers that will start increasing the spot check likelihood, and the corresponding chance increase value. For example, one can set that starting from 2 discount stickers, the chance of being selected for a spot check should increase by 50% (value: 0.5).

• Spot check probability after a (positive or negative) basket review: These values determine whether a shopper will be selected for a spot check on a second purchase after another positive or negative spot check. A value of 0 means that the shopper will not be selected, and this value can be increased to increase the chance, while 1 .0 means that the shopper will be selected. This value is only a probability increase and the final calculation is still subject to other chances and random selection.

• Number of shopper’s previous spot-checks that affect chance: Maximum number of previous spot-checks that are considered to calculate the spot-check chance, based on the shopper’s purchase history

  • 1. Positive spot-checks decrease chance by 1/value

  • 2. Negative spot-checks increase the chance by ‘Spot-check probability increase after negative reviews’

• Spot-check probability increase after negative reviews: The more negative spot checks a shopper has in their shopping history, will increase the likelihood of being selected for a spot check in a future purchase.

• Threshold for Supervisor users to be recommended a “Sight Check”: If the shopper’s basket has less than this value, employees will be recommended to only check the basket visually and will not have the option to rescan the products.

• Recommendations to rescan in a spot-check: You can customize the percentage of products that employees are expected to rescan during a spot-check and the maximum of products to rescan. These values are not mandatory for employees, and they have the option to stop scanning in the Supervisor app.

• Spot-check timeout: If enabled, this allows shoppers to have their spot check approved automatically after a specific number of seconds, to prevent excessive waiting times during peak hours. This setting is turned off by default.

• Age verification and spot check warning notification: If employees do not acknowledge a spot check or age verification after a specified amount of time, the Supervisor app will send an additional notification to remind employees that a shopper is still waiting.

vector settings

• JWT code validity: The generated checkout code will be valid for this duration in minutes after a payment is completed

• Exit gate opening duration: The default duration in seconds for which the gate attached to a vector will remain open

matrix settings

• Default SCO name prefix / Digits after SCO name / Syncing SCO number with name: These fields allow you to customize the naming pattern for matrix SCO devices and how they are numbered.

• Short barcode as exit code: This adds a secondary barcode in addition to the QR exit code, which can ease the scanning process for some users at the exit gate.

• Spot-check chance increase after product modification: If a shopper decreases a product’s quantity or deletes a product from the matrix basket, this is the spot-check chance increase for each modification. If a shopper scanned products and then removed them, it is likely that an employee will need to take the removed products from the SCO.

• Printer paper empty notifications: Based on this setting, the system will notify employees about the printer paper status. Notifications can be sent when the paper is empty and/or almost empty.

• Cart inactivity timeout: Timeout, after which a shopper’s cart is considered abandoned, a 30-second countdown to discard it starts, after which the matrix returns to its idle screen

Shopping session

• Inactive/completed shopping sessions: This value allows you to configure for how many minutes inactive or paid shopping sessions will be displayed in the “All customers” tab in the Supervisor app.

Product and pricing

• Discount stickers feature: This toggles the discount sticker feature off/on. Discount stickers are explained in more detail here. Take into account that the product eligibility information is usually included in product imports, and this may require some integration work beforehand. Please contact your shopreme integration consultant to learn about how to use this feature.

• Disabling strike prices: Depending on different countries or regions’ regulations, it may not be allowed to display strike prices in the Scan & Go shopping journey. This toggle allows you go enable or disable these crossed-out prices.

• Minimum basket value: Some payment providers may not allow transactions to go through if the basket total value is under a specific amount. This minimum price can be set here.

Digital receipt

• PDF receipt availability in JWT exit code: Here it is possible to configure for how long the receipt will be available for download when scanning the exit QR code of a matrix SCO receipt.

Payment

• Payment auto-cancelation: If a payment starts but is never finished, it needs to be marked as canceled at some point to keep the statistics clear. If for specific metrics, you do not want payment attempts to be marked as canceled automatically, this value can be set to 0 and the sessions will be marked as “abandoned”.